I’ve heard several people’s complaints regarding Cebu Pacific’s new online reservation system. Apparently, they’ve upgraded their perfectly good but old system with a new one developed by NAVITAIRE (where a friend of mine used to work).The new system absolutely doesn’t work in Firefox 2.0 or at least doesn’t go beyond the flight search page.
Meron daw instance na na-reject ang isang babae sa mismong araw ng flight nya dapat kasi raw hindi pa raw confirmed yung ticket nya (which was purchased online)!
Tapos meron din akong isang kilala na hindi rin sya pinasakay sa airplane kasi raw na bump-off sya due to OVERBOOKING! Ang galing diba? Tapos nung tatawagan sana nya ang supposedly 24 HOURS na customer service eh walang sumasagot. Puro recording lang na ” “Sorry, all agents are busy now. Please hold on the line while we attend to your call shortly. Your call is important to us.”– obviously it’s not important coz nobody cared to answer! Kawawa naman sya kasi LONG DISTANCE pa yun dahil nasa ibang bansa sya at uuwi sana ng Manila!
Hanep diba?!
Ano ba yun, puro bugs ba ang system nila? AT kung ganon nga eh bakit nila ito hindi muna tinest ng mabuti? Yung mga tao pa nila hindi helpful, hindi mukhang interesadong tumulong sa mga nainconvience na mga clients. Anong klaseng service ito?
Grabe ha! Balak ko pa namang bumili ng ticket kaya lang dahil sa mga narinig ko mag PAL na lang ako!! Kahit na mas mahal, at least siguradong makakaalis naman yung flight! AT SIGURADONG MAKAKASAKAY !
This scenario reminds me of the time when there was an airport-wide Blackout and everybody was stranded in the domestic terminal! Wala silang emergency backup or generator man lang. Grabe! This thing happens ONLY IN THE PHILIPPINES!!
Aiyayayayay!
hi,
i bought a ticket in June. then my creditcardcompany deducted immediately. now its 1 month and cebupacific still write “creditcard declined”.
its difficult to deal with cebupacific now. the last years, i did not had problems.
i wrote them around 7 or 8 mails, i tried to call them… but no answer.
i dont know, what to do anymore….
regards,
hans@japan.com
have you tried the manila office number? It’s +63-2-70-20-888
I called that number when I made a complaint and I was able to talk to a customer service rep.
also, have you sent them a copy of your credit card statement that shows the deduction ? I suggest you send it by postal mail.
go to http://www.cebupacificair.com/help/contact.html to see all their contact details.
I think the reason why CebuPacific used Navitaire Reservation System is to minimize costs. As far as I know, CP data are now hosted bby Navitaire.So, that’s a huge cut on hardwares costs (and etc)